Collections Agent (Student Accounts)

Hit your collection targets at this retail credit centre in Umlazi and your commission shows it. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is Umlazi-based, with most of your time spent at a retail credit centre. Start date: as soon as possible for the right person.

• Answer disputes about balances, interest and fees with a printed statement.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Hand accounts over for legal action once internal steps are exhausted.
• Record reasons for non-payment so the credit team can adjust policy.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Update debtor contact details from tracing searches.
• Report daily on rands collected, contacts made and arrangements set.

• Matric
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not

• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").