Debt Collector (Legal Book) – Experienced

Hit your collection targets at this retail credit centre in Richards Bay and your commission shows it. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Richards Bay-based, with most of your time spent at a retail credit centre.

• Record reasons for non-payment so the credit team can adjust policy.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Answer disputes about balances, interest and fees with a printed statement.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.
• Hand accounts over for legal action once internal steps are exhausted.
• Send written arrangements by SMS or email straight after each call.

• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• Matric
• At least 6 months in collections, sales or a call centre

• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.