Front-of-House Service Consultant (Clinic)

Customers bring their problems to your counter at a department store service desk in Richards Bay, and leave with answers. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Home base is a department store service desk on the Richards Bay side of KwaZulu-Natal.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.