how2apply

Collections Team Leader

How2Apply Talent Network

Bloemfontein, Free State

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you turn up on time and finish what you start, you'll fit in quickly.

You'll report in Bloemfontein. Relocation is not covered for this one. Start is planned for the beginning of next month.

The work, day to day

Hand accounts over for legal action once internal steps are exhausted.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Report daily on rands collected, contacts made and arrangements set.
Update debtor contact details from tracing searches.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

You'll need

Good with numbers, dates and payment calculations
At least 6 months in collections, sales or a call centre
Registered, or willing to register, with the Council for Debt Collectors
Matric
Clear credit and criminal record

Extra points for

Experience on a collections system such as Debtmaster or a dialler platform
Legal collections or attorney-firm background

On offer

Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you
Uncapped monthly commission on collected rands

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): your matric results, certified plus certified copy of your SA ID or work permit.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 7 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Bloemfontein.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.