Outbound Collections Consultant (Retail Credit) – Entry Level

Collections at a microlender call centre in Bloemfontein is about firm, fair conversations and steady numbers. Expect to be trusted with real work from your first week.

Location: Bloemfontein, Free State. Applicants who already live in the area get looked at first. You'll start with a short induction before working on your own.

• Send written arrangements by SMS or email straight after each call.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Answer disputes about balances, interest and fees with a printed statement.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.

• Target-driven and comfortable with commission
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• Matric

• A second South African language
• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").