Collections Team Leader

Collections at a municipal accounts office in Epping is about firm, fair conversations and steady numbers. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll report in Epping. Relocation is not covered for this one.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Answer disputes about balances, interest and fees with a printed statement.
• Update debtor contact details from tracing searches.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Record reasons for non-payment so the credit team can adjust policy.

• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.