Recoveries Consultant (Written-Off Accounts)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. You don't need to be the loudest person in the room, just the one others can count on.

You'll be based at a debt collection agency in George. Living nearby, or on a taxi route to it, really helps.

• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.
• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.
• Record reasons for non-payment so the credit team can adjust policy.

• Target-driven and comfortable with commission
• Clear credit and criminal record
• Good with numbers, dates and payment calculations
• Matric

• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform

• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").