Customer Service Clerk (Courier Depot)

If you like people and hate long queues, this mall cellular store in Brackenfell suits you. People who do well here are steady, honest and not scared to ask when something is unclear.

The site is in Brackenfell; early starts mean public transport timing matters, so check your route before applying. Start is planned for the beginning of next month.

• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system

• RICA and cellular product knowledge
• Speaking the main local language of your area

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.