how2apply

Customer Service Consultant (Cellular Store)

How2Apply Talent Network

Mossel Bay, Western Cape

Full-time

Posted 4 hours ago

Full-time Customer Service & Call Centre

R8 000 – R10 500/month

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Job Description

Customers bring their problems to your counter at a mall cellular store in Mossel Bay, and leave with answers. If you turn up on time and finish what you start, you'll fit in quickly.

Home base is a mall cellular store on the Mossel Bay side of Western Cape. Start date: as soon as possible for the right person.

What you'll actually do

Update customer details and file signed forms for audit.
Upsell contract upgrades, accessories or cover when it fits the customer.
Process returns, exchanges and credit notes under the Consumer Protection Act.
Do SIM swaps and RICA registrations with proper ID checks.
Log complaints and pass them to the store or branch manager.
Book repairs and warranty claims and give customers a reference number.
Call customers when repairs or orders are ready to collect.

You'll need

Presentable and approachable with all kinds of customers
You can stay polite with a long queue watching
Accurate with cash and paperwork
Retail hours, including Saturdays, Sundays and month-end
Good on a computer and point-of-sale system

Extra points for

Medical scheme or insurance product knowledge
Speaking the main local language of your area
RICA and cellular product knowledge

On offer

Product training and certifications paid for
Monthly sales incentive on upgrades and add-ons
Fixed roster published two weeks ahead
Staff discount on products

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: certified copy of your Grade 12 certificate, a recently certified ID copy (within 3 months) plus a CV with a recent reference from a retail or service job.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 6 working days.

How2Apply recruits for this position on behalf of hiring employers around Mossel Bay; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.