Collections Team Leader

How2Apply Talent Network
Isando, Gauteng
Full-time
Posted 1 day ago
Full-time Customer Service & Call Centre
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Job Description

Hit your collection targets at this municipal accounts office in Isando and your commission shows it. Expect to be trusted with real work from your first week.

Location: Isando, Gauteng. Applicants who already live in the area get looked at first. You'll start with a short induction before working on your own.

What your day looks like

  • Send written arrangements by SMS or email straight after each call.
  • Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
  • Record reasons for non-payment so the credit team can adjust policy.
  • Report daily on rands collected, contacts made and arrangements set.
  • Answer disputes about balances, interest and fees with a printed statement.
  • Update debtor contact details from tracing searches.
  • Keep calls within the National Credit Act and the Debt Collectors Act rules.

You'll need

  • At least 6 months in collections, sales or a call centre
  • Matric
  • Good with numbers, dates and payment calculations
  • You keep your tone respectful even when the debtor is not

What you get

  • Monthly incentives for the top three collectors
  • Structured weekday hours with only occasional Saturdays
  • Uncapped monthly commission on collected rands
  • Council for Debt Collectors registration paid for you

How to apply for this job

  1. Make sure the role, the hours and working in Isando really suit you before you apply.
  2. Keep copies of these ready to send: last three payslips showing commission earned plus your Council for Debt Collectors registration, if you have one.
  3. Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
  4. Watch for a call or WhatsApp from How2Apply over the next 7 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Isando.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

  • Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
  • If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.

Interested in this role?

Apply in 2 minutes. No CV upload needed yet.

Applying is free. How2Apply will never ask you for money.

Apply for this job
Job details
SalaryDiscussed at interview
Job TypeFull-time
LocationIsando, Gauteng
CategoryCustomer Service & Call Centre
Experience2+ years
Posted28 September 2026
Closing Date4 November 2026
How2Apply Talent Network
Recruiting for employers in Isando

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