Collections Team Leader

Hit your collection targets at this municipal accounts office in Isando and your commission shows it. Expect to be trusted with real work from your first week.

Location: Isando, Gauteng. Applicants who already live in the area get looked at first. You'll start with a short induction before working on your own.

• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.
• Update debtor contact details from tracing searches.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.

• At least 6 months in collections, sales or a call centre
• Matric
• Good with numbers, dates and payment calculations
• You keep your tone respectful even when the debtor is not

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.