Collections Team Leader

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's the kind of job where doing the basics well every day gets you noticed.

This post is Johannesburg CBD-based, with most of your time spent at a vehicle finance collections floor. You'll start with a short induction before working on your own.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.
• Send written arrangements by SMS or email straight after each call.
• Answer disputes about balances, interest and fees with a printed statement.
• Hand accounts over for legal action once internal steps are exhausted.
• Report daily on rands collected, contacts made and arrangements set.

• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• Matric
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.