Customer Service Consultant (Cellular Store)

If you like people and hate long queues, this courier depot counter in Fourways suits you. It suits someone who likes knowing exactly what a good day's work looks like.

This post is Fourways-based, with most of your time spent at a courier depot counter.

• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.

• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.