Arrears Negotiator (Vehicle Finance)

Collections at a retail credit centre in Tembisa is about firm, fair conversations and steady numbers. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Home base is a retail credit centre on the Tembisa side of Gauteng. Start is planned for the beginning of next month.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Track broken promises-to-pay and follow up within 48 hours.

• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Matric

• Knowledge of the NCA and prescription rules
• A second South African language

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.