how2apply

Contact Centre Agent (Insurance Claims Line)

How2Apply Talent Network

Centurion, Gauteng

Contract

Posted 2 hours ago

Contract Customer Service & Call Centre

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Job Description

Customers phone this banking service centre in Centurion when something has gone wrong, and your job is to put it right. It suits someone who likes knowing exactly what a good day's work looks like.

This post is Centurion-based, with most of your time spent at a banking service centre.

What your day looks like

Troubleshoot routers, fibre connections and app logins step by step.
Attend team huddles and weekly coaching sessions on call recordings.
Handle callers with UK, US or Australian accents and time zones.
Meet daily targets for average handle time, quality score and first-call resolution.
Follow up on open tickets and phone customers back when promised.

You'll need

Clear, neutral spoken English and good typing speed (around 30 wpm)
You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns
Basic computer skills: Windows, email and working across a few screens

Nice if you have

Technical know-how on Wi-Fi, fibre or smartphones
A second language, especially Afrikaans, isiZulu or Portuguese
Previous contact centre or retail customer service experience

On offer

Medical aid option after probation
Monthly performance bonus linked to quality and attendance
Clear promotion path to team leader or quality assessor

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your matric certificate, proof of residence for the background check plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Centurion.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.