Contact Centre Agent (Insurance Claims Line)

A good call centre job in Coega gives you training, shifts you can plan around and room to move up. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll report in Coega. Relocation is not covered for this one.

• Reply to emails and live chats within the service-level window.
• Escalate complex complaints to a team leader with clear case notes.
• Handle callers with UK, US or Australian accents and time zones.
• Attend team huddles and weekly coaching sessions on call recordings.
• Log every interaction and outcome in the CRM before taking the next call.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment

• Medical aid option after probation
• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.