how2apply

Contact Centre Agent (Insurance Claims Line)

How2Apply Talent Network

Mossel Bay, Western Cape

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Headset on, systems open: this international outsourcing contact centre in Mossel Bay needs agents who stay patient on the hundredth call. If you turn up on time and finish what you start, you'll fit in quickly.

You'll report in Mossel Bay. Relocation is not covered for this one. Start is planned for the beginning of next month.

What your day looks like

Handle callers with UK, US or Australian accents and time zones.
Verify caller identity before sharing any account details, as POPIA requires.
Process address changes, refunds and cancellations on the billing system.
Escalate complex complaints to a team leader with clear case notes.
Reply to emails and live chats within the service-level window.
Log every interaction and outcome in the CRM before taking the next call.
Troubleshoot routers, fibre connections and app logins step by step.

What you need

Matric with a pass in English
Clear, neutral spoken English and good typing speed (around 30 wpm)
No criminal record, as most clients run a background check
You stay calm when a caller is angry
Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment

Helpful, not essential

A Customer Service NQF Level 2 or 4 learnership certificate
A second language, especially Afrikaans, isiZulu or Portuguese
Technical know-how on Wi-Fi, fibre or smartphones

On offer

Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor
Company transport home after night shifts

How to apply

Make sure the role, the hours and working in Mossel Bay really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: a CV with a working cellphone number and email address, certified copy of your matric certificate plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Mossel Bay.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.