how2apply

Contact Centre Agent (Insurance Claims Line) – Experienced

How2Apply Talent Network

Roodepoort, Gauteng

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

R8 250 – R10 500/month

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Job Description

Headset on, systems open: this banking service centre in Roodepoort needs agents who stay patient on the hundredth call. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll be based at a banking service centre in Roodepoort. Living nearby, or on a taxi route to it, really helps.

What you'll actually do

Log every interaction and outcome in the CRM before taking the next call.
Troubleshoot routers, fibre connections and app logins step by step.
Follow up on open tickets and phone customers back when promised.
Handle callers with UK, US or Australian accents and time zones.
Escalate complex complaints to a team leader with clear case notes.
Meet daily targets for average handle time, quality score and first-call resolution.

You'll need

Matric with a pass in English
Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment
You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns

Extra points for

A Customer Service NQF Level 2 or 4 learnership certificate
Technical know-how on Wi-Fi, fibre or smartphones

On offer

Medical aid option after probation
Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: proof of residence for the background check, certified copy of your matric certificate plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Roodepoort.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.