how2apply

Contact Centre Agent (Insurance Claims Line) – Immediate Start

How2Apply Talent Network

Sandton, Gauteng

Full-time

Posted 12 hours ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this insurance claims contact centre in Sandton when something has gone wrong, and your job is to put it right. This role rewards consistency more than flash.

This post is in Sandton (Gauteng). Please only apply if you can travel there daily. Weekend work is on a roster, so you won't be on every weekend.

What you'll actually do

Process address changes, refunds and cancellations on the billing system.
Verify caller identity before sharing any account details, as POPIA requires.
Answer inbound calls within target and greet callers using the approved script.
Reply to emails and live chats within the service-level window.
Troubleshoot routers, fibre connections and app logins step by step.
Follow up on open tickets and phone customers back when promised.
Handle callers with UK, US or Australian accents and time zones.

You'll need

You stay calm when a caller is angry
Basic computer skills: Windows, email and working across a few screens
Matric with a pass in English
Open to rotating shifts, including nights and weekends for offshore campaigns

Nice if you have

Previous contact centre or retail customer service experience
A second language, especially Afrikaans, isiZulu or Portuguese
Technical know-how on Wi-Fi, fibre or smartphones

What you get

Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: certified copy of your ID plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Sandton.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.