how2apply

Bilingual Call Centre Agent (Afrikaans/English)

How2Apply Talent Network

Midrand, Gauteng

Full-time

Posted 8 hours ago

Full-time Customer Service & Call Centre

R7 000 – R9 250/month

Apply for this job

Job Description

A good call centre job in Midrand gives you training, shifts you can plan around and room to move up. This role rewards consistency more than flash.

This post is Midrand-based, with most of your time spent at an international outsourcing contact centre. Start is planned for the beginning of next month.

What your day looks like

Attend team huddles and weekly coaching sessions on call recordings.
Handle callers with UK, US or Australian accents and time zones.
Follow up on open tickets and phone customers back when promised.
Meet daily targets for average handle time, quality score and first-call resolution.
Log every interaction and outcome in the CRM before taking the next call.
Reply to emails and live chats within the service-level window.

Must-haves

Basic computer skills: Windows, email and working across a few screens
Open to rotating shifts, including nights and weekends for offshore campaigns
No criminal record, as most clients run a background check
Matric with a pass in English

Helpful, not essential

A second language, especially Afrikaans, isiZulu or Portuguese
A Customer Service NQF Level 2 or 4 learnership certificate
Technical know-how on Wi-Fi, fibre or smartphones

On offer

Monthly performance bonus linked to quality and attendance
Company transport home after night shifts
Paid training for 2 to 4 weeks before you go live
Medical aid option after probation

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your matric certificate plus a CV with a working cellphone number and email address.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Midrand; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.