how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Fourways, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this online retail help desk in Fourways when something has gone wrong, and your job is to put it right. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Fourways, Gauteng. Applicants who already live in the area get looked at first.

What you'll actually do

Follow up on open tickets and phone customers back when promised.
Troubleshoot routers, fibre connections and app logins step by step.
Process address changes, refunds and cancellations on the billing system.
Meet daily targets for average handle time, quality score and first-call resolution.
Handle callers with UK, US or Australian accents and time zones.
Verify caller identity before sharing any account details, as POPIA requires.

Must-haves

No criminal record, as most clients run a background check
Clear, neutral spoken English and good typing speed (around 30 wpm)
Matric with a pass in English
Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment
Open to rotating shifts, including nights and weekends for offshore campaigns

What you get

Company transport home after night shifts
Paid training for 2 to 4 weeks before you go live
Monthly performance bonus linked to quality and attendance
Clear promotion path to team leader or quality assessor

How to apply for this job

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address, proof of residence for the background check plus certified copy of your matric certificate.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Fourways.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.