Customer Service Consultant (Cellular Store)

If you like people and hate long queues, this mall cellular store in Randburg suits you. It suits someone who likes knowing exactly what a good day's work looks like.

You'll report in Randburg. Relocation is not covered for this one. Start is planned for the beginning of next month.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.

• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.