Contact Centre Agent (Insurance Claims Line)

A good call centre job in Worcester gives you training, shifts you can plan around and room to move up. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Worcester (Western Cape). Please only apply if you can travel there daily. Overtime comes up in peak season and is paid.

• Reply to emails and live chats within the service-level window.
• Process address changes, refunds and cancellations on the billing system.
• Attend team huddles and weekly coaching sessions on call recordings.
• Escalate complex complaints to a team leader with clear case notes.
• Troubleshoot routers, fibre connections and app logins step by step.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• Able to pass a voice and accent assessment
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• No criminal record, as most clients run a background check
• Matric with a pass in English
• You stay calm when a caller is angry

• Technical know-how on Wi-Fi, fibre or smartphones
• Previous contact centre or retail customer service experience

• Paid training for 2 to 4 weeks before you go live
• Monthly performance bonus linked to quality and attendance
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.