Customer Care Consultant (Retail Bank)

A good call centre job in Epping gives you training, shifts you can plan around and room to move up. You'll work with a small crew, so being easy to work with matters as much as skill.

This post is Epping-based, with most of your time spent at a banking service centre. Overtime comes up in peak season and is paid.

• Follow up on open tickets and phone customers back when promised.
• Process address changes, refunds and cancellations on the billing system.
• Handle callers with UK, US or Australian accents and time zones.
• Attend team huddles and weekly coaching sessions on call recordings.
• Reply to emails and live chats within the service-level window.

• Able to pass a voice and accent assessment
• You stay calm when a caller is angry
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English
• Basic computer skills: Windows, email and working across a few screens

• A Customer Service NQF Level 2 or 4 learnership certificate
• A second language, especially Afrikaans, isiZulu or Portuguese

• Company transport home after night shifts
• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance
• Clear promotion path to team leader or quality assessor

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.