Customer Care Consultant (Retail Bank) – Experienced

A good call centre job in Isando gives you training, shifts you can plan around and room to move up. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The site is in Isando; early starts mean public transport timing matters, so check your route before applying.

• Log every interaction and outcome in the CRM before taking the next call.
• Reply to emails and live chats within the service-level window.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Handle callers with UK, US or Australian accents and time zones.
• Answer inbound calls within target and greet callers using the approved script.
• Escalate complex complaints to a team leader with clear case notes.

• You stay calm when a caller is angry
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Matric with a pass in English
• Able to pass a voice and accent assessment
• Basic computer skills: Windows, email and working across a few screens

• Technical know-how on Wi-Fi, fibre or smartphones
• A second language, especially Afrikaans, isiZulu or Portuguese
• A Customer Service NQF Level 2 or 4 learnership certificate

• Monthly performance bonus linked to quality and attendance
• Paid training for 2 to 4 weeks before you go live
• Company transport home after night shifts
• Medical aid option after probation

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.