how2apply

Customer Care Consultant (Retail Bank)

How2Apply Talent Network

Paarl, Western Cape

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this international outsourcing contact centre in Paarl when something has gone wrong, and your job is to put it right. It's a practical job: you'll see what you got done before you go home.

Location: Paarl, Western Cape. Applicants who already live in the area get looked at first. Start is planned for the beginning of next month.

What your day looks like

Follow up on open tickets and phone customers back when promised.
Escalate complex complaints to a team leader with clear case notes.
Meet daily targets for average handle time, quality score and first-call resolution.
Log every interaction and outcome in the CRM before taking the next call.
Attend team huddles and weekly coaching sessions on call recordings.
Verify caller identity before sharing any account details, as POPIA requires.
Reply to emails and live chats within the service-level window.

Must-haves

No criminal record, as most clients run a background check
Clear, neutral spoken English and good typing speed (around 30 wpm)
Matric with a pass in English
You stay calm when a caller is angry

What you get

Clear promotion path to team leader or quality assessor
Medical aid option after probation
Paid training for 2 to 4 weeks before you go live
Company transport home after night shifts

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check, certified copy of your matric certificate plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Paarl.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.