Customer Care Consultant (Retail Bank)

You'll take customer calls and chats at an insurance claims contact centre in Pinetown, sorting problems on the first contact. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

The site is in Pinetown; early starts mean public transport timing matters, so check your route before applying. Start is planned for the beginning of next month.

• Handle callers with UK, US or Australian accents and time zones.
• Log every interaction and outcome in the CRM before taking the next call.
• Verify caller identity before sharing any account details, as POPIA requires.
• Reply to emails and live chats within the service-level window.
• Follow up on open tickets and phone customers back when promised.
• Meet daily targets for average handle time, quality score and first-call resolution.

• No criminal record, as most clients run a background check
• Matric with a pass in English
• You stay calm when a caller is angry
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Open to rotating shifts, including nights and weekends for offshore campaigns

• Monthly performance bonus linked to quality and attendance
• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live
• Medical aid option after probation

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.