Service Desk Consultant (Furniture Store)

Customers bring their problems to your counter at a mall cellular store in Pietermaritzburg, and leave with answers. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at a mall cellular store in Pietermaritzburg. Living nearby, or on a taxi route to it, really helps.

• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Greet customers, find out what they need and manage the queue ticket system.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.

• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.