how2apply

Collections Team Leader

How2Apply Talent Network

Richards Bay, KwaZulu-Natal

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

Apply for this job

Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Richards Bay, KwaZulu-Natal, so you'll need a reliable way to get there every day. Shifts rotate, so you'll need to be flexible about days and nights.

What your day looks like

Keep calls within the National Credit Act and the Debt Collectors Act rules.
Track broken promises-to-pay and follow up within 48 hours.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Report daily on rands collected, contacts made and arrangements set.
Update debtor contact details from tracing searches.

You'll need

Target-driven and comfortable with commission
Registered, or willing to register, with the Council for Debt Collectors
At least 6 months in collections, sales or a call centre
Clear credit and criminal record

What you get

Uncapped monthly commission on collected rands
Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you

How to apply for this job

Make sure the role, the hours and working in Richards Bay really suit you before you apply.
Keep copies of these ready to send: certified copy of your SA ID or work permit plus your Council for Debt Collectors registration, if you have one.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 10 working days.

How2Apply recruits for this position on behalf of hiring employers around Richards Bay; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.