Bilingual Call Centre Agent (Afrikaans/English)

A good call centre job in Prospecton gives you training, shifts you can plan around and room to move up. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Prospecton-based, with most of your time spent at a telecoms support centre. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Answer inbound calls within target and greet callers using the approved script.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Escalate complex complaints to a team leader with clear case notes.
• Attend team huddles and weekly coaching sessions on call recordings.
• Troubleshoot routers, fibre connections and app logins step by step.
• Follow up on open tickets and phone customers back when promised.

• Matric with a pass in English
• No criminal record, as most clients run a background check
• Basic computer skills: Windows, email and working across a few screens
• You stay calm when a caller is angry
• Open to rotating shifts, including nights and weekends for offshore campaigns

• Previous contact centre or retail customer service experience
• A Customer Service NQF Level 2 or 4 learnership certificate

• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor
• Monthly performance bonus linked to quality and attendance

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.