how2apply

Customer Care Consultant (Retail Bank)

How2Apply Talent Network

Prospecton, KwaZulu-Natal

Full-time

Posted 3 hours ago

Full-time Customer Service & Call Centre

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Job Description

A good call centre job in Prospecton gives you training, shifts you can plan around and room to move up. Good for someone who wants to build a solid track record they can put on their CV.

This post is Prospecton-based, with most of your time spent at a telecoms support centre.

The work, day to day

Process address changes, refunds and cancellations on the billing system.
Handle callers with UK, US or Australian accents and time zones.
Follow up on open tickets and phone customers back when promised.
Answer inbound calls within target and greet callers using the approved script.
Attend team huddles and weekly coaching sessions on call recordings.
Reply to emails and live chats within the service-level window.

Must-haves

Able to pass a voice and accent assessment
Matric with a pass in English
You stay calm when a caller is angry
No criminal record, as most clients run a background check

Nice if you have

A second language, especially Afrikaans, isiZulu or Portuguese
Technical know-how on Wi-Fi, fibre or smartphones

On offer

Medical aid option after probation
Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live
Company transport home after night shifts

How to apply for this job

Make sure the role, the hours and working in Prospecton really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your matric certificate, certified copy of your ID plus a CV with a working cellphone number and email address.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Prospecton.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.