Customer Care Consultant (Retail Bank)

A good call centre job in Richards Bay gives you training, shifts you can plan around and room to move up. It's a practical job: you'll see what you got done before you go home.

The work is in Richards Bay, KwaZulu-Natal, so you'll need a reliable way to get there every day.

• Reply to emails and live chats within the service-level window.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Process address changes, refunds and cancellations on the billing system.
• Follow up on open tickets and phone customers back when promised.
• Escalate complex complaints to a team leader with clear case notes.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Open to rotating shifts, including nights and weekends for offshore campaigns
• You stay calm when a caller is angry
• Matric with a pass in English
• Basic computer skills: Windows, email and working across a few screens
• No criminal record, as most clients run a background check

• Company transport home after night shifts
• Monthly performance bonus linked to quality and attendance
• Paid training for 2 to 4 weeks before you go live

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.