how2apply

Customer Service Agent (Telco Support) – Fixed-Term

How2Apply Talent Network

Coega, Eastern Cape

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

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Job Description

Headset on, systems open: this insurance claims contact centre in Coega needs agents who stay patient on the hundredth call. Bring a calm head on busy days and you'll be fine.

Location: Coega, Eastern Cape. Applicants who already live in the area get looked at first. Start is planned for the beginning of next month.

The work, day to day

Process address changes, refunds and cancellations on the billing system.
Escalate complex complaints to a team leader with clear case notes.
Attend team huddles and weekly coaching sessions on call recordings.
Meet daily targets for average handle time, quality score and first-call resolution.
Log every interaction and outcome in the CRM before taking the next call.

You'll need

You stay calm when a caller is angry
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)
Open to rotating shifts, including nights and weekends for offshore campaigns
No criminal record, as most clients run a background check
Matric with a pass in English

Helpful, not essential

A Customer Service NQF Level 2 or 4 learnership certificate
Previous contact centre or retail customer service experience

What you get

Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID plus certified copy of your matric certificate.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Coega; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.