Customer Service Agent (Telco Support)

A good call centre job in Paarl gives you training, shifts you can plan around and room to move up. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Paarl (Western Cape). Please only apply if you can travel there daily. Start is planned for the beginning of next month.

• Process address changes, refunds and cancellations on the billing system.
• Reply to emails and live chats within the service-level window.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Follow up on open tickets and phone customers back when promised.
• Handle callers with UK, US or Australian accents and time zones.
• Troubleshoot routers, fibre connections and app logins step by step.

• Basic computer skills: Windows, email and working across a few screens
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Matric with a pass in English
• You stay calm when a caller is angry

• Technical know-how on Wi-Fi, fibre or smartphones
• A second language, especially Afrikaans, isiZulu or Portuguese

• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.