Customer Service Agent (Telco Support)

Customers phone this telecoms support centre in Pietermaritzburg when something has gone wrong, and your job is to put it right. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll report in Pietermaritzburg. Relocation is not covered for this one.

• Escalate complex complaints to a team leader with clear case notes.
• Troubleshoot routers, fibre connections and app logins step by step.
• Handle callers with UK, US or Australian accents and time zones.
• Process address changes, refunds and cancellations on the billing system.
• Log every interaction and outcome in the CRM before taking the next call.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• No criminal record, as most clients run a background check
• Basic computer skills: Windows, email and working across a few screens
• Matric with a pass in English
• You stay calm when a caller is angry
• Open to rotating shifts, including nights and weekends for offshore campaigns

• A second language, especially Afrikaans, isiZulu or Portuguese
• Previous contact centre or retail customer service experience

• Monthly performance bonus linked to quality and attendance
• Medical aid option after probation
• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.