how2apply

Customer Service Agent (Telco Support)

How2Apply Talent Network

Richards Bay, KwaZulu-Natal

Contract

Posted 37 min ago

Contract Customer Service & Call Centre

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Job Description

Customers phone this telecoms support centre in Richards Bay when something has gone wrong, and your job is to put it right. Bring a calm head on busy days and you'll be fine.

The site is in Richards Bay; early starts mean public transport timing matters, so check your route before applying.

What you'll actually do

Troubleshoot routers, fibre connections and app logins step by step.
Reply to emails and live chats within the service-level window.
Meet daily targets for average handle time, quality score and first-call resolution.
Answer inbound calls within target and greet callers using the approved script.
Handle callers with UK, US or Australian accents and time zones.

Must-haves

No criminal record, as most clients run a background check
You stay calm when a caller is angry
Clear, neutral spoken English and good typing speed (around 30 wpm)
Open to rotating shifts, including nights and weekends for offshore campaigns
Able to pass a voice and accent assessment
Matric with a pass in English

Nice if you have

Technical know-how on Wi-Fi, fibre or smartphones
A second language, especially Afrikaans, isiZulu or Portuguese

On offer

Medical aid option after probation
Paid training for 2 to 4 weeks before you go live
Company transport home after night shifts

How to apply for this job

Make sure the role, the hours and working in Richards Bay really suit you before you apply.
Keep copies of these ready to send: a CV with a working cellphone number and email address plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Richards Bay; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.