how2apply

Customer Service Agent (Telco Support) – Fixed-Term

How2Apply Talent Network

Sandton, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at a telecoms support centre in Sandton, sorting problems on the first contact. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in Sandton. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

What your day looks like

Troubleshoot routers, fibre connections and app logins step by step.
Handle callers with UK, US or Australian accents and time zones.
Process address changes, refunds and cancellations on the billing system.
Meet daily targets for average handle time, quality score and first-call resolution.
Reply to emails and live chats within the service-level window.

What you need

Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)
No criminal record, as most clients run a background check
Matric with a pass in English

What's in it for you

Medical aid option after probation
Paid training for 2 to 4 weeks before you go live
Monthly performance bonus linked to quality and attendance

Applying, step by step

Make sure the role, the hours and working in Sandton really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID, proof of residence for the background check plus certified copy of your matric certificate.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 10 working days.

How2Apply recruits for this position on behalf of hiring employers around Sandton; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.