Customer Service Clerk (Courier Depot)

This furniture retail branch in Durban Central needs someone friendly who can fix account problems while the queue moves. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Durban Central (KwaZulu-Natal). Please only apply if you can travel there daily.

• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Greet customers, find out what they need and manage the queue ticket system.
• Book repairs and warranty claims and give customers a reference number.

• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year

• Medical scheme or insurance product knowledge
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.