Customer Service Clerk (Courier Depot)

You'll help walk-in customers at a department store service desk in East London, face to face, all day. Good for someone who wants to build a solid track record they can put on their CV.

This post is in East London (Eastern Cape). Please only apply if you can travel there daily.

• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.

• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.