Debt Collector (Legal Book)

Collections at a municipal accounts office in Gqeberha is about firm, fair conversations and steady numbers. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Gqeberha (Eastern Cape). Please only apply if you can travel there daily. Shifts rotate, so you'll need to be flexible about days and nights.

• Send written arrangements by SMS or email straight after each call.
• Hand accounts over for legal action once internal steps are exhausted.
• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.
• Track broken promises-to-pay and follow up within 48 hours.

• At least 6 months in collections, sales or a call centre
• You keep your tone respectful even when the debtor is not
• Matric
• Registered, or willing to register, with the Council for Debt Collectors
• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations

• A second South African language
• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.