Customer Service Clerk (Courier Depot)

Customers bring their problems to your counter at a furniture retail branch in Kariega, and leave with answers. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Kariega. Relocation is not covered for this one. Start date: as soon as possible for the right person.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.

• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.