Customer Service Consultant (Cellular Store)

You'll help walk-in customers at a courier depot counter in Coega, face to face, all day. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is in Coega (Eastern Cape). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Call customers when repairs or orders are ready to collect.
• Update customer details and file signed forms for audit.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.

• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system

• A Customer Service NQF certificate
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.