Returns & Exchanges Desk Clerk (Retail) – Experienced

Customers bring their problems to your counter at a furniture retail branch in Coega, and leave with answers. You don't need to be the loudest person in the room, just the one others can count on.

This post is Coega-based, with most of your time spent at a furniture retail branch. You'll start with a short induction before working on your own.

• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Log complaints and pass them to the store or branch manager.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.

• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers

• A Customer Service NQF certificate
• RICA and cellular product knowledge
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.