Live Chat & Email Support Agent – Experienced

A good call centre job in Komani gives you training, shifts you can plan around and room to move up. If you like clear targets and knowing where you stand, this is for you.

Home base is an international outsourcing contact centre on the Komani side of Eastern Cape.

• Log every interaction and outcome in the CRM before taking the next call.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Handle callers with UK, US or Australian accents and time zones.
• Follow up on open tickets and phone customers back when promised.
• Escalate complex complaints to a team leader with clear case notes.
• Reply to emails and live chats within the service-level window.

• Matric with a pass in English
• You stay calm when a caller is angry
• Basic computer skills: Windows, email and working across a few screens
• Able to pass a voice and accent assessment

• A second language, especially Afrikaans, isiZulu or Portuguese
• Technical know-how on Wi-Fi, fibre or smartphones

• Company transport home after night shifts
• Medical aid option after probation
• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.