Customer Service Clerk (Courier Depot)

You'll help walk-in customers at a courier depot counter in Kempton Park, face to face, all day. If you like clear targets and knowing where you stand, this is for you.

This post is Kempton Park-based, with most of your time spent at a courier depot counter. There's a probation period of three months before the contract is confirmed.

• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system

• RICA and cellular product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.