Customer Service Clerk (Courier Depot)

Customers bring their problems to your counter at a department store service desk in Mbombela, and leave with answers. This role rewards consistency more than flash.

You'll report in Mbombela. Relocation is not covered for this one.

• Greet customers, find out what they need and manage the queue ticket system.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.
• Do SIM swaps and RICA registrations with proper ID checks.

• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers

• Speaking the main local language of your area
• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.