Customer Service Clerk (Courier Depot) – Experienced

Customers bring their problems to your counter at a furniture retail branch in Midrand, and leave with answers. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Midrand (Gauteng). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Greet customers, find out what they need and manage the queue ticket system.

• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.