Customer Service Clerk (Courier Depot) – Fixed-Term

Customers bring their problems to your counter at an insurance branch in Pietermaritzburg, and leave with answers. This is a good step for someone who wants proper routine and a manager who notices good work.

The site is in Pietermaritzburg; early starts mean public transport timing matters, so check your route before applying. Start is planned for the beginning of next month.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.
• Log complaints and pass them to the store or branch manager.
• Book repairs and warranty claims and give customers a reference number.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.