Customer Service Clerk (Courier Depot) – Fixed-Term

Customers bring their problems to your counter at an insurance branch in Sandton, and leave with answers. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll report in Sandton. Relocation is not covered for this one. Start is planned for the beginning of next month.

• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.

• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers

• A Customer Service NQF certificate
• Speaking the main local language of your area

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.