Collections Agent (Early Arrears)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you turn up on time and finish what you start, you'll fit in quickly.

Location: Springs, Gauteng. Applicants who already live in the area get looked at first.

• Send written arrangements by SMS or email straight after each call.
• Track broken promises-to-pay and follow up within 48 hours.
• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.
• Hand accounts over for legal action once internal steps are exhausted.
• Record reasons for non-payment so the credit team can adjust policy.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors
• At least 6 months in collections, sales or a call centre
• Matric

• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.