Service Desk Consultant (Furniture Store) – Fixed-Term

If you like people and hate long queues, this department store service desk in Pretoria East suits you. It's a practical job: you'll see what you got done before you go home.

This post is in Pretoria East (Gauteng). Please only apply if you can travel there daily. Start is planned for the beginning of next month.

• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.

• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate

• A Customer Service NQF certificate
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.